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Frequently Asked Questions

  • To keep your dog looking and feeling their best, I recommend:

    • Full groom: every 6–8 weeks

    • Bath & brush, tidy-up, or de-shedding: every 3–5 weeks

    • Nail trims: every 2–3 weeks

    Regular grooming helps prevent matting, keeps skin healthy, and makes each visit more enjoyable for your pup.

  • A full groom includes:

    ✓ A warm bath with gentle, high-quality shampoo

    ✓ Blow dry and thorough brush-out

    ✓ Nail trim and ear cleaning

    ✓ Sanitary tidy and full-body haircut

    ✓ Lots of gentle handling and one-on-one care

    Each groom is tailored to your dog’s needs and comfort level.

  • Cash, contactless debit or credit and e-transfer 

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    e-transfers can be sent to dogfrengrooming@hotmail.com

  • Most appointments take about 1.5 to 4 hours, depending on your dog’s size, coat condition, and temperament. I always take my time to make sure your dog feels calm and safe throughout the process

  • Yes, absolutely. I specialize in working with dogs who need extra patience and understanding — whether they’re anxious, reactive, older, or have special needs. Your dog will get one-on-one attention in a quiet, low-stress environment.

  • For the full grooming, most dogs settle better without their parent present. If we’re grooming at my home salon, I kindly ask that you drop off and pick up. For house calls, I may ask you to give your dog space during certain parts of the groom. It helps them stay calmer and more cooperative.

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    For the nail trim, yes, as it can be helpful if you stay, so you can help me hold your dog if needed.

  • As of March 2026 all house-call services are now on a wait list for new clients due to extremely high demand - please complete the New Client Intake Form to be added to the waiting list.

  • If your dog is matted, I’ll do my best to brush out what’s safe and comfortable. In some cases, a short haircut is the kindest option. I’ll always walk you through the plan before we begin and prioritize your dog’s comfort every step of the way.

  • Just your dog with their collar or harness on and a potty break beforehand. If your pup has any allergies, sensitivities, or health concerns, please let me know in advance.

  • Life happens! I just ask for at least 24 hours’ notice if you need to cancel or reschedule. This gives me time to offer the spot to another pup who needs it.

  • Existing customers can book online through my booking site, or by clicking 'Book Online' in the menu above.

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